A human rights complaint has been thrown out after a customer at a Canadian Tire store on Vancouver Island was allegedly told to 香蕉视频直播渟peak English香蕉视频直播� during a dispute with a manager.
The B.C. Human Rights Tribunal, in a decision issued May 7, dismissed a complaint against the store and its staff member stemming from an incident in 2020. The store location was not specified.
A customer came in with a flat tire which was repaired that same day, but the customer was then advised that no employee was available to install the repaired tire until the next day. The parties argued about the customer香蕉视频直播檚 expectations. The customer, of South American origin, contended that he spoke to his grandchild in Spanish and the manager shouted something to the effect of 香蕉视频直播渟peak English,香蕉视频直播� to which the customer responded with 香蕉视频直播渁 series of Spanish expletives.香蕉视频直播� The customer, in his rights complaint, said being spoken to in that way in front of his grandchild 香蕉视频直播渕ade him feel very bad, unwelcome, rejected and insulted.香蕉视频直播�
The respondent argued that it was the complainant who verbally abused the manager, denied that the 香蕉视频直播渟peak English香蕉视频直播� comment was made, and denied that the customer was accompanied by his grandson during the incident. The tribunal was also advised that the store香蕉视频直播檚 general manager apologized to the complainant via e-mail two months later.
The tribunal acknowledged that the comment, if it was made, was directed against a member of a group historically discriminated against and was 香蕉视频直播渄eeply upsetting,香蕉视频直播� but was an isolated comment made in the context of an escalating argument.
香蕉视频直播淓ven if [the manager] told [the customer] to 香蕉视频直播榮peak English,香蕉视频直播� it is unlikely that this one comment would rise to the level of discrimination requiring state intervention,香蕉视频直播� the tribunal noted. 香蕉视频直播淭his decision should not be taken to condone the use of inappropriate or offensive utterances. However, it is not the purpose of the [human rights] code or the tribunal to sanction all incivility which occurs in society.香蕉视频直播�
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